Utilities and Services

Find information on available utilities and services, who provides them and how to access them.

E-bill service

The Town of Coaldale Utilities Department is now offering e-bill service.  To sign up for e-billing please fill in the e-bill service agreement form and return it to the Town office or email it to utilityclerk@coaldale.ca.  Customers can also phone the Town Office at 403-345-1300 and sign up.  Please have either your account number or address ready when calling.

The town office is open 8:30 a.m. to 12 p.m. and 1 to 4:30 p.m. weekdays.

Utility Rates 2017 to 2019 CLICK HERE

Town Utilities

Water

The Town of Coaldale receives its drinkable water supply from the City of Lethbridge. After the Town closed its water treatment facility in fall 1999, a large underground pipeline from Lethbridge to Coaldale was constructed. The current water rates are as follows:

  • Residential rate: $22.40/month + $1.061  per cubic metre of consumption
  • Commercial rate: $22.40/month +$1.061 per cubic metre of consumption
  • Bulk water rate (per cubic metre): $3.55

Note:

Forms:

Water Meter Policy

Sewer

Coaldale uses a passive sewer treatment system to handle its wastewater needs. Over a series of lagoons, or “cells,” wastewater is gradually processed, treated, tested and released back into the local river system. Throughout this process, oxygen is pumped into each cell, feeding the organisms that destroy bacteria. A treatment cycle lasts 43 days, and avoids the use of chemicals which over time can disrupt local ecosystems.

Recently, the Town purchased and installed a series of windmills; they power the pumps circulating oxygen into the wastewater holding cells.

The current per cubic metre fees for wastewater disposal are as follows:

  • Residential and commercial rate: $15.25/month + $1.032 per cubic metre (based on the average water consumption of the winter months)

Storm Drainage

  • $7.70/month

For useful tips and suggestions on drainage issues, review the two-page document How to Keep Your Basement Dry.

Town Services

Palliser Town Bus

For Coaldale residents seeking busing for their children to attend classes at Coaldale schools there is busing available depending on distance to the school and demand. Parents must first contact Palliser Regional Schools at 403-328-4111 to determine if they are eligible for the service and whether they will be required to pay the $245 fee. Bus passes will be available at the Coaldale Town Office starting July 4. Please print and fill out the BUSING FORM before you come to the Town Office.

Solid Waste: Garbage & Recycling & Composting

Coaldale handles its solid waste disposal through a curbside garbage, recycling & composting pick-up service. Each residence is assigned a large black garbage container for garbage, a large blue recycling container for recycling and a large green container for composting.  Garbage is taken to the City of Lethbridge’s landfill facility while the recycling is taken to the Crossfields processing facility. Composting is processed at a Taber facility.

Rates:

  • Residential: $28.90/month, one (1) pickup per week
  • Commercial: $57.95/month, includes two (2) pickups per week, with additional pickups at a cost of $25.75 per additional garbage pickup and $12.60 for additional recycling pick-up.

Waste transfer station:

  • Find information about the nearest transfer station, located in the Town of Coaldale, including hours of operation, in this handy two-page information sheet.

Pickup schedule:

  • The Town of Coaldale’s curbside garbage, recycling and composting pick-up schedule in colour can be found HERE
  • The Town of Coaldale’s curbside garbage, recycling and composting pick-up schedule in black and white can be found HERE.
  • In order to confirm your pick-up schedule please refer to the pick-up MAP to locate your pick-up area.

Holiday collection schedule: Garbage, Recycling & Composting collection are only rescheduled on Christmas Day and New Year’s Day, when the collection will be the following business day. All other holidays during the year the collection days stay on the regular schedule.

Curbside Recycling

October 1, 2012 marked the start of Coaldale’s curbside recycling service. With this service, each household receives a blue recycling bin, equal in size to the black household garbage bins. Blue bins should be used for all recyclable materials. Recycling is collected from residential households once per week, though on a separate day from garbage collection. The Town is excited about this program because of its many benefits, including:

  • Convenience: Curbside recycling allows residents to dispose of their recyclable materials, in one bin, without having to transport materials to a central location;
  • Stewardship: Recycling is better for the environment as it reduces waste as well as the waste disposed in landfills, which is better for the environment; and,
  • Savings: By reducing waste, the Town of Coaldale can significantly decrease its tipping fees and, as a direct result, the cost to taxpayers. Also, by contracting out garbage and recycling collection services, additional and costly infrastructure expenses can be saved while Town staff can better focus on other priorities.

For more information about what can be put into the blue bins and what cannot,  please checkout our  curbside recycling handout.

Pickup schedule:

  • The Town of Coaldale’s curbside recycling, garbage and composting pick-up schedule in colour can be found HERE.
  • The Town of Coaldale’s curbside garbage, recycling and composting pick-up schedule in black and white can be found HERE.

Recycling depot

The Town provides a recycling drop-off depot at 1421- 13 Street, open Monday to Saturday, 10 a.m. to 5 p.m. Accepted at this depot are fridges, stoves, microwaves, computers, cardboard, newspaper and other household recyclable materials. This depot DOES NOT accept paint, paint cans, used oil, yard waste, furniture, demolition materials, etc.

Composting

Curbside Composting began in Coaldale in March of 2018.

This will become a third stream of collection in the Town’s curbside pick-up of garbage, recycling and now, composting.

In order to accommodate yard waste, the composting carts will be picked up weekly from March 1 until November 30. Through December to February the composting carts will be picked up bi-weekly. As a result of the anticipated reduction in garbage brought in by the introduction of a composting cart, garbage cart pick-up will be moving to a bi-weekly pick-up once the composting carts have been rolled out.

There is no additional cost on utility bills to cover the curbside composting. It is being rolled out at no-cost to residents.

The following information was delivered with your new composting cart & kitchen catcher:

Additional kitchen catchers can be purchased from the Town for $5 each. Payment can be made at the Town Office and they will then be delivered to your residence.

Background:

In 2017 tipping fees for processing Coaldale’s waste at the regional landfill rose to $85/tonne, an increase from $75/tonne in 2016.  This increase will cost the town an additional $25,183 in 2017 just for tipping fees.  With the yearly increase, we will hit $125/tonnes in 5 years or less which could cost the town an additional $100,733 a year just in tipping fees if the current garbage tonnage stays the same.  In 5 years, our population will have increased which in turn drives up garbage tonnage so we could be looking at close to $500,000 just in tipping fees alone.

In 2012 curbside recycling was introduced to our community as the second stream of curbside waste collection.  Now, 5 years later, curbside composting is the logical next step in reducing greenhouse gases, extending the life of our landfills and being environmental conscious.  The materials that will go into the curbside compost carts will be turned into nutrient rich compost at the processing facility.

Green Waste

The Town of Coaldale no longer accepts green waste at the town shop yard as of Nov. 1, 2017.

Residents have three options for green waste.

  1. Residents can utilize the regional landfill coupons available at the town office. Each homeowner can pick up three free vouchers each year.
  2. Residents can use the Coaldale Transfer station operated in the County, North of Town on the East side of Highway 845. The transfer station is open Tuesdays & Wednesdays from 10 a.m. to 6 p.m. and Saturdays 9 a.m. to 5 p.m. There is a limit of a half ton load, branches and trees can be no larger than 3 inches in diameter and no longer than 6 feet in length. The load can not be green, fresh cut, it must be dry.
  3. Green waste can also be placed in your composting cart. Tree branches can be cut to 4 foot lengths, bundled with natural fibre and a set out a foot from your compost cart.

Snow Removal

The Town provides snow removal for residents based on a route priority system.  High priority areas include all routes used by Emergency Vehicles and access to local Schools.  To find out more information on plowing routes please view the Town’s Snow Removal Priority Map.

When heavy snow is in the forecast, the Town of Coaldale may declare Snow Routes as active. This will be done via notification through the Town’s Facebook and Twitter accounts, on the Town’s website and through local media. The Snow Route is the first priority for snow removal and is indicated on the Snow Removal Priority Map. When declared as a Snow Route, vehicles must be removed from these streets. Signs are posted along these streets indicating they are a Snow Route.

Paint Roundup

Residents can dispose of old paint year-round at the waste transfer station north of Coaldale just off Highway 845. The Coaldale transfer station is open Tuesdays and Wednesdays from 10 a.m. to 6 p.m. and Saturdays from 9 a.m. to 5 p.m.

Spring Cleanup

In lieu of its traditional Spring Cleanup service, the Town has initiated a coupon voucher system to help offset the cost to dispose of additional waste.   Instead of having Town crews collect waste from alleys once per year—a program which proved to be both time consuming and costly, unsightly and prone to unforeseen weather delays—the Town has purchased landfill coupons/tokens to cover the City of Lethbridge’s disposal fees.

These coupons can be used by residents to dispose of additional waste that typically follows spring cleanup, household renovations and other “deep cleans.”  Common items that are taken to landfills include: old furniture, scraps of lumber, household garbage, demolition materials from home renovations, broken up concrete, and the like.  The goal of this program is to make spring cleanup and other residential maintenance more convenient and affordable for residents.  Additionally, the coupon service can be utilized year round, so home renovations do not have to coincide with an annual, and at times unpredictable, cleanup schedule.

Here’s how it works:

  • Each residence in Coaldale will receive three coupons per year
  • Coupons cover the disposal of 250 kilograms of waste and can be picked up from the Town office
  • Coupons must be presented to personnel at the City of Lethbridge’s landfill weigh scale

Guidelines:

  • One load per coupon
  • All loads must be tarped, covered and tied down as per City of Lethbridge requirements
  • No hazardous waste is permitted
  • Disposal does not include environmental charges
  • Coupons not available to residents who don’t receive waste services from the Town

For hours of operation or other details, please contact the City of Lethbridge Regional Landfill. Should you have any questions or would like more about this program, please contact 403.345.1350. Landfill coupons are available for pickup at the Town office.


Utility Companies serving Coaldale

Electricity

In the Town, electricity is sold and distributed by:

Electrical Retailer

ENMAX
141-50 Avenue, S.E.
Calgary, AB T2G 4S7
Phone: 403.310.3010 or 1.877.571.7111

residential@enmax.ca

EPCOR

Box 880, Station M
Calgary, AB T2P 5H7
Phone: 403.310.4300
www.epcor.ca

Electrical Distributor

FORTIS Alberta Inc.
Phone: 1.800.332.1002
www.fortisalberta.com

Just Energy

Residential: http://www.justenergy.com
Commercial: http://www.justenergy.com/commercial/
Phone Number: 855.387.6071

Natural Gas

In the Town, natural gas is sold and distributed by:

Natural Gas Retailers

Direct Energy
Phone: 1.866.420.3174
www.directenergy.com

ENMAX
141- 50 Avenue, S.E.
Calgary, AB T2G 4S7
Phone: 403.310.3010 or 1.877.571.7111

residential@enmax.ca

Natural Gas Distributor

ATCO Gas
410 Stafford Drive
Lethbridge, AB  T1H 2A9
Phone: 403.310.5678
www.atcogas.com

Visit the Utilities Consumer Advocate Website to compare electricity and gas prices in your area, view historical rates or get help resolving utility related issues.

Telephone:

Telephone service is provided by:

Shaw
Unit 101-1232 3 Avenue South
Lethbridge, AB T1J 0J9
Phone: 403-310-7429
www.shaw.ca

TELUS
808—4 Avenue South
Lethbridge, AB T1J 0P2
Phone: 403.329.5911
www.telus.com

Vonage
Phone: 888-218-9015

https://phone.vonage.com/vonage-plans.html