COVID-19 Resources & Information

The Town office is open to the public if you require in-person assistance. However, if you are able please use online methods for the following actions to avoid unnecessary contact between staff and residents: 

For bill payments:

• Pay electronically via online banking
• Drop a cheque in the mail slot
• Pay at your banking institution

For permit, compliance letters, & business licenses:

1. Download the required forms at www.coaldale.ca
2. Submit completed forms to buildingcoaldale@coaldale.ca
3. Town staff will contact you to complete forms and/or make arrangements for payment.

To protect the health and safety of our staff and residents, we request that visits to the office be limited. All inquiries can be directed to the office via email at office@coaldale.ca or by phone at 403-345-1300.

Important Information on Town Staff Availability

Due to the rapidly escalating situation surrounding the COVID-19 outbreak, the following measures have been implemented by the Town of Coaldale office. These measures will be in place starting the week of March 16th, 2020. The Town recognizes the need to continue to provide service to the community while complying in both word and intent with the most up to date recommendations from Alberta’s Chief Medical Officer.

1. All members of the public who need to conduct business with the Town are strongly encouraged to do so by phone, email, or through the website. If you need to come to the office, recognize that service levels may be reduced and the person you need to deal with may not be immediately available.
2. All bill payments, where possible, should be done online. 
3. Our priority is public safety and the continued operation of critical infrastructure including water and wastewater systems, the fire department, etc. As such, the Town may determine that it be necessary for even more decisive action in order to ensure the continued operation of our core services.

Town staff are actively monitoring the situation and coordinating between departments to prepare longer term plans to accommodate recent operational changes required during this escalating situation. We recognize that this is a dynamic situation that is changing rapidly, and as such it is possible that these arrangements could change on short notice. We thank members of the public for their understanding as we do our best to balance our need and desire to serve our public with our obligation to be good corporate citizens and to act responsibly in complying with provincial public health recommendations.

For more information on these changes or for questions concerning the continuing evolution of the Town’s service level during this outbreak, please contact Cameron Mills, Manager of Economic Development, by email at cameron.mills@coaldale.ca.