Do you have feedback concerning municipal services or policies? Looking to speak directly with someone at the Town? We want to hear from you. Here, find contact information for the Town’s elected officials, administrators and employees.

Request for Service & General Contact

If you are looking to request any services, file complaints, provides letters of praise, letters of concern or raise issues with town staff or members of council you are encouraged to fill out our online request for service.

CLICK HERE and register on our site by clicking on Register on the right side of the screen.

Once you have created an account and filled in your information you can submit your request.

Once your account is established you do not need to register again. You can simply return to our site and enter your email and password.

For all emergencies please dial 9-1-1

For the Operations Department 24-hour line for water and sewer emergencies please call 403-345-1350.

Mailing Address and General Contact Information

Town of Coaldale
1920 – 17th Street
T1M 1M1
Coaldale, AB
PH: 403-345-1300
FAX: 403-345-1311 or use our General Contact & Request Form.

Hours of Operation

The Coaldale town office is open from 8:30 a.m. to 4:30 p.m. weekdays, Monday through Friday. 

Contact the Town Office at 403-345-1300.

At holiday times, hours of operation are subject to change.

Connecting to the Community

In Coaldale local service clubs, community organizations, schools, church groups, sports teams and other such organizations have a number of ways to connect to the community through the Town of Coaldale. Click HERE for our Connecting with the Community information.

Sports Field Line: 403-345-1333

Emergency Contacts

In the event of a life-threatening emergency only, dial 911

Coaldale Fire Department
1507 – 20 Avenue
Coaldale, AB
Ph: 403-345-1330
Fax: 403-345-1335

Coaldale RCMP Detachment
1708- 20th Avenue, Coaldale T1M 1M1
Non-Emergency Complaint Line: 403-345-5000
Administration Line: 403-345-5552
Fax: 403-345-4393
Local Detachment Information


Bylaw Office

Telephone: 1-844-645-2635

To speak to anyone else at the Town of Coaldale, please call the  main switchboard at: 403-345-1300.

Mayor and Town Council

To contact the mayor, deputy mayor, or councillors for the Town of Coaldale please use the Council Contact Form.

Town of Coaldale Administrative Team


Kalen Hastings
Chief Administrative Officer

Kalen, as CAO for the Town of Coaldale, is the administrative conduit between Town Council and the Town of Coaldale Staff. He oversees the operation of the Town of Coaldale’s various departments from Community Services through to Utilities and leads the Senior Management Team. The responsibility to see that Town Council’s vision for Coaldale comes to fruition is one of the key roles Kalen fills as CAO. Kalen also oversees economic development for the Town.

Emergency Services

Clayton Rutberg
Director of Emergency Management

Clayton is responsible for the oversight of the Public Safety (Community Peace Officer) program and Emergency Management program. Works closely with many different stakeholders both internal and external to the town as well as non-profit, non-governmental, governmental and other communities to ensure the safety of residents and visitors to the town and surrounding areas. Also oversees Emergency Advisory, Joint Emergency Advisory and Public Safety committees.

Kevin McKeown
Fire Chief

Kevin is responsible for overseeing Coaldale and District Emergency Services as the Fire Chief. He leads a volunteer crew which provides emergency response to the town and a portion of the Lethbridge County area.

Engineering Services

Andrea Koester
Director of Infrastructure

Andrea provides in-house technical oversight and engineering support services to all Town departments. Andrea is also responsible for infrastructure assessments, creating engineering solutions to infrastructure challenges, project management, preparing RFP’s and technical reports and/or studies.

Corporate Services

Kyle Beauchamp, CPA, CA
Director of Corporate Services

Kyle is responsible for overseeing the budgetary process, the accounting of grants and expenditures, insurance matters, external audits and the Town’s Financial Services Department.

Tim Koba
Corporate Services Manager

Tim is responsible for a diverse range of financial accounting services to and oversight of the Town’s Corporate Services Department. He also participates in various interdepartmental projects.


Justin MacPherson C.E.T.
Director of Operational Services

The Director of Operational Services, under the direction of the Chief Administrative Officer, is primarily responsible to authorize and organize the management of the Operational Services department and associated staff positions. This position advises the CAO and elected representatives on policy questions and refers major policy matters to these representatives for final decision. While the Infrastructure and Engineering Department is responsible for capital project management and design, the Operational Services department is responsible for the delivery of services, and the operating and maintenance of existing infrastructure.

Terry May
Operations Supervisor

Terry oversees the operational sub-departments of Public Works, Utilities, Building Maintenance and Recreation. He deals with the day to day operations of the Town of Coaldale.

Planning, Development & Community Services

Spencer Croil
Director of Planning and Community Development

Spencer is responsible for overseeing the drafting, implementation, and monitoring of the procedures, policies, regulations, and processes that relate to the growth and change of the Town’s built environment. Due to the interdisciplinary nature of planning and development, Spencer’s role also focuses on ensuring that growth and change is undertaken in a logical, efficient, and fiscally responsible manner, and that it is responsive to the needs and desires of the Town’s stakeholders (residents, businesses, organizations, and so on). Spencer also oversees Development and Environmental Services.

Cindy L’Hirondelle
Manager of Development and Environmental Services

Cindy is responsible for development of residential and commercial properties within the town, working with developers to establish a cohesive professional relationship, site inspections, and ensuring compliance is maintained. Cindy also oversees the Parks department and solid waste programs in Coaldale including garbage, recycling and composting.

Cindy Hoffman
Manager of Community Services

Cindy is responsible for working with the community’s broad range of stakeholders to ensure Coaldale’s citizens and visitors receive the programs, services and cultural/recreational opportunities they desire. Cindy manages and undertakes the work required to successfully prepare and deliver the programs, processes and procedures required to fulfill the department’s mandate.

Cameron Mills
Manager of Economic and Community Development

Cameron comes to the Town of Coaldale from the Oldman River Regional Services Commission and brings with him a wealth of experience in both the public and private sector. He will be concentrating on economic development for the Town and securing grants for Town projects.