Solid Waste Contact

Contact us when solid waste collection needs to be addressed

We get it.

Solid waste pick-up is really important.

When we don’t quite get it right, we want to know right away. The most effective way to ensure we can communicate with our service provider to fix mistakes is to have the community share complaints, concerns and ideas through fewer points of contact.
In order to better serve you, we have streamlined the communication process by creating a dedicated email address that will be monitored regularly to ensure issues are addressed quickly. Please help us make the new communication process a success by sending your solid waste questions, complaints and ideas to solidwaste@coaldale.ca or by calling 403-345-1300.
Helpful Hint: Did you know you can actually text to an email address? Next time you have feedback for us on your solid waste (garbage, recycling & composting), give it a try.
Please note: if your cellular plan does not support MMS you may not be able to send a text to an email address.


Change to Solid Waste collection for Jan. 2, 2019

At the December 10, 2018 Council meeting a motion was approved by Council to extend the time residents have to place their bins for pick-up and collect their bins to return them to their property following pick-up.

Residents can now leave their bins out as early as 5 p.m. the evening before their pick-up date. They can also leave their bins out as late as 8 a.m. the day following their pick-up day.

At the Monday, November 26, 2018 Council meeting a motion was approved to resume alley pick-up as of January 2, 2019. The change will only apply to residential properties that had alley pick-up prior to October 1, 2018.

    If enough property owners on a street or block (two-thirds) want to designate either front or alley pick-up a request can be submitted to the Town and must include the full names, civic addresses and signatures of those making the request. Coaldale has a variety of street, block and lane way configurations so please call the Town Office to confirm what constitutes a street/block prior to submitting a request. Only those requests that can be reasonably achieved will be accommodated. 

     Council included enhanced bin enforcement in the motion, calling on residents to return their bins to their own property after pick-up is completed. This is in keeping with the town’s current solid waste bylaw. When bins are taken in after being emptied, it allows for more efficient pick-up because the drivers do not have to stop for empty bins.

     Administration was also given a directive to bring a report back to a future council meeting on the potential for pick-up being regulated to one side of the street or alley. The request was made to determine if there is a benefit to reducing the number of times the collecting trucks have to go up and down a street or alley for pick-up.

     Council also called for a review of the solid waste bylaw to make it more practical for both residents and municipal enforcement.